The Reef Playacar Beach Resort & Spa, Playa del Carmen - Reviews, Room Options & Prices 2025

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About the Hotel

Ave. Xaman-Ha, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

The Reef Playacar Beach Resort & Spa is a 4-star all-inclusive resort framed by brilliant white sand beaches and lush tropical gardens, inspired by Mayan traditions and rainforest landscapes. The property features the Tonatetli Temazcal treatment combining ancient Mexica rituals with modern massage techniques.

Premium Garden Accommodations

The 196 guest rooms at The Reef Playacar blend rainforest and beach settings with garden views. Premium rooms include private balconies, free WiFi, minibars stocked with beer and soft drinks, and complimentary wine upon arrival.

Seaside Dining Options

Chulavista buffet restaurant serves breakfast from 7 AM to 11 AM and lunch from 12:30 PM to 3 PM, offering international cuisine with Caribbean Sea views. Restaurant menus are accessible via QR codes, while Deli Snack Bar provides light meals including pizzas, burgers, and Mexican tacos.

Beach Activities Hub

The Reef Playacar Beach Resort & Spa offers pool and beach volleyball, nightly shows, and supervised kids' programs. Non-motorized water sports include sailing, kayaking, and snorkeling, with spa services available at 25% discount.

Central Beach Location

Located 3 miles from Playa del Carmen Airport, the resort is 0.5 miles from Playacar Center Shopping Mall and 1.5 miles from Quinta Avenida.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premium Room 1 King Bed

Max:

2 persons

27 m²

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Superior Room 1 King Bed

Max:

2 persons

27 m²

Bed options:

1 King-size bed

Garden view

Shower

Balcony

room details

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Superior Room 2 Double Beds

Max:

2 persons

27 m²

Bed options:

2 Double beds

Garden view

Shower

Balcony

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Centre

Playa del Carmen 1.9 km

Airports

Aeropuerto de Playa del Carmen (PCM) 1.8 km

Cancun (CUN) 58.5 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Delicious Variety!

“The dining options at the resort were very nice! The buffet offered an extensive breakfast that was truly satisfying. Not to mention, the themed restaurants, especially the Italian one, served dishes that were both beautifully presented and delicious. I enjoyed the freedom of dining without the need for reservations, which made the experience so much more relaxed.” view full review

Comfortable Rooms

“I stayed in a superior room, and it was truly spacious and comfortable. It came equipped with useful features such as air conditioning, a safe, and a mini-fridge stocked with drinks. The room also had a lovely balcony where I could relax and take in the views of the beautiful surrounding gardens.” view full review

Relaxing Spa Experience

“The spa facilities offered a wonderful escape! Although I found the prices for massages to be on the higher side, the ambiance was calming and the treatment options were impressive. There were also plenty of leisure activities available, including yoga classes and sports groups, adding to the overall relaxing atmosphere of the resort.” view full review

Great Activity Options

“I appreciated the variety of sports and fitness activities available at the resort. There was a well-maintained gym, and I also took advantage of the engaging yoga and zumba classes. The outdoor activities, such as access to water sports, really added to a fulfilling vacation experience!” view full review

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
ATM/Cash machine
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Wind surfing
Diving
Snorkelling
Cycling
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Aerobics
Fishing

Services

Paid airport shuttle
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Special diet menus

Business

Business centre
Meeting/ Banquet facilities

Children

Cots
Babysitting/Child services
Children's buffet
Children's pool
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view

Room features

Air conditioning
Mini-bar
Terrace
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Ave. Xaman-Ha, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Map view

Ave. Xaman-Ha, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

2.1 km

Zona Arqueologica Playa del Carmen

980 m

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

5.1 km

Mall

Playacar Center Shopping Mall

620 m

Park

Xel-Ha Park

690 m

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

1.9 km

Carretera 109

Cenote Calavera

3.0 km

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

2.4 km

Calle Carretera Federal 109

Cenote Carwash

2.4 km

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

970 m

Av. Benito Juárez

Los Fundadores Park

1.7 km

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

1.6 km

Museum

Museo Frida Kahlo Playa Del Carmen

2.0 km

Museum

3D Museum of Wonders

2.0 km

5ta Avenida

Galeria de Arte 5ta Avenida

1.7 km

Avenida 15 Norte Mz 38 Lote 4

Fun Fitness Globetrotters

1.3 km

5th Avenue 4th and 6th Streets

Sun Jaguar

1.8 km

Avenue With 14 Street 5a Downtown

Corazon de Mexico

1.8 km

Playacar

Xaman Ha Ruins

970 m

Playacar

Ruinas Mayas

970 m

Night club

Coco Bongo

2.2 km

Mall

Paseo del Carmen Shopping Mall

1.4 km

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

1.0 km

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

1.9 km

Spa Centre

Ferry Cozumel

1.5 km

Church

Nuestra Senora del Carmen Catholic Church

2.2 km

Mall

Starbucks

1.1 km

Amusement Park

Skydive Playa

1.3 km

Beach

Playacar Beach

2.5 km

Nearby

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

290 m

Restaurants

Les Crepes de Paris

3.1 km

Avenida Paseo Xaman-Ha 25 Playacar Center

LABRIOCHE de Playa

2.0 km

Paseo Xaman - Ha 12 Playacar

Dona Aurelia sabores Mexicanos

2.0 km

Mza 16 Paseo Xaman Ha Lt 16 Loc. 7 Plaza Maya Pakal Playa Car Fase 2

Mamma Mia

2.1 km

Paseo Xaman Ha - Mz16 Lt16 Plaza Pakal

Buenerrimo

2.7 km

Ave. Paseo Tulum Local 17

La Vaqueria

2.8 km

Paseo Xaman-Ha

Reviews and Ratings

Feedback from previous guests about their experience.

58%

enjoyed the hotel and would happily stay again

5.8/10

Guest rating

Rooms

7.4

Location

9.0

Service

9.0

Dining

7.0

4/5 based on 7316 reviews

#62 of 331 hotels in Playa del Carmen based on Tripadvisor

Bob

United States, March 2025

5.0/10

I had a wonderful stay at The Reef Playacar Beach Resort & Spa! The resort was consistently clean and well-kept. The beach was beautiful, though we encountered some seaweed, the staff worked tirelessly to clean it every day. However, I did find the food options a bit limited, which could have been improved. Overall, it was a good experience! 🌊😊

Rooms

8.0

My room was cozy but had minor issues like noise from the air conditioning. I loved how they kept it tidy and inviting, adding to my comfortable stay.

Service

9.0

The service was excellent; the staff were friendly and attentive. I particularly appreciated how they went above and beyond to ensure I had everything I needed.

Location

9.0

The location was perfect, just a short walk to Playa del Carmen's center. Being right on the beach made it even better!

Dining

7.0

While breakfast was enjoyable, the overall dining options were basic and could benefit from more variety, especially for dinner.

Facilities

7.0

The resort had numerous facilities like housekeeping and tour assistance, but some areas like the pool bar could have used more staff during peak hours.

Brad

United States, February 2025

5.2/10

My stay at The Reef Playacar Beach Resort & Spa was a mix of fantastic experiences and a few drawbacks. The beach was stunning and the pools were refreshing, but I did encounter some noise issues from the nearby service areas. The food selection was good overall, though some dining experiences fell short of expectations. The staff was very friendly and accommodating, enhancing my overall visit.

Rooms

6.0

I had a clean and spacious room, but the proximity to the staircase made it quite noisy at times. My friends also experienced some maintenance issues with their shower and fan, which weren't addressed promptly.

Service

8.0

The staff was warm and helpful, always ready to assist. They genuinely tried to resolve any issues that arose, which I really appreciated.

Location

9.0

The location was perfect, just a short walk to the town and right on the beach. I felt safe exploring the area and loved having the option to venture out.

Dining

7.0

The buffet offered a great variety of food options, but I was disappointed with some of the a-la-carte restaurants. The Mexican dining option was my favorite, although the Italian restaurant could use improvement.

Facilities

7.0

The resort had lovely pools and lush gardens. While the beach did have some seaweed issues, it was still a beautiful spot. Unfortunately, I found the coffee station in the lobby to be a bit of a letdown as it charged for drinks.

Edwin

United States, February 2025

5.8/10

My stay at The Reef Playacar Beach Resort & Spa was largely enjoyable, thanks to the amazing staff who truly made me feel welcome and special. The beach and pools were beautiful, perfect for relaxation. However, I did encounter a few issues, such as inconsistent internet and some noise from the surrounding accommodations, which hindered an otherwise perfect experience.

Rooms

6.0

The room was comfortable, but I did struggle with some cleanliness issues and noisy conditions from the air conditioning. Additionally, there was a pesky problem with condensation that left the floor wet, requiring towels for control.

Service

10.0

The service was excellent! Staff members like Brandon, Pamela, and Alberto went above and beyond to ensure my comfort and satisfaction. Their friendly demeanor and proactive attitude made my stay nice.

Location

8.0

The resort is conveniently located close to Playa del Carmen, allowing easy access to local nightlife and attractions. The surroundings felt secluded yet accessible, which was a plus.

Dining

7.0

While the buffet was simply okay, I found the Italian restaurant to be the highlight with excellent options. The food quality could definitely improve at lunch and dinner, but overall, the dining experiences were satisfactory.

Facilities

7.0

The amenities were decent, with a lovely beach and several pools. However, the towel system was a bit unusual, although it didn't create too much of an inconvenience for me.

Christopher

United States, January 2025

7.2/10

I just returned from a week at The Reef Playacar Beach Resort & Spa, and I really enjoyed my stay. The smaller, quieter atmosphere was perfect for unwinding, and the beautiful beach added to the experience. I had some great meals at both the Italian and Mexican restaurants, and the variety at the buffet was decent. However, the food could sometimes be hit or miss, especially at lunchtime. Overall, it was a great experience, but there were a few areas that could use improvement.

Rooms

7.0

My room was clean and functional, though fairly basic. I appreciated the spacious bathroom and the fact that all rooms have a balcony or patio. The jungle setting was also lovely, but there were some maintenance issues, like the air conditioning that leaked.

Service

8.0

The staff were generally attentive and friendly, which greatly enhanced my experience. However, I did encounter some rudeness from front office staff at times. The bar staff were particularly fun, especially Alermo at the swim-up bar.

Location

9.0

The location is fantastic. just a short walk to the beach and about a 15-minute stroll to Playa del Carmen's city center. I really enjoyed how safe and picturesque the area felt.

Dining

6.0

Dining had its ups and downs. While I found the buffet food could be a bit cold and uninspired, I loved the a la carte options at the Italian and Mexican restaurants. The variety at breakfast was good, but lunch at the buffet left me wanting more.

Facilities

7.0

The resort's facilities were decent, with clean pools and a lovely beach area. Still, some of the sunbeds were worn out and could be replaced for a nicer feel. I also enjoyed the spa services, which were reasonably priced compared to the States.

Nicole

United States, December 2024

6.0/10

I had an amazing stay at The Reef Playacar Beach Resort & Spa! The cleanliness of the entire resort was impressive, and the lush surroundings made for a perfect tropical vibe. The staff were incredibly friendly and attentive, ensuring my needs were always met. While the restaurants offered a decent variety, the buffet was significantly better than the sit-down dining options. I did experience a slight issue with the availability of beach chairs, but overall, my experience was highly enjoyable! 🌴🥳

Rooms

10.0

The rooms were spacious, clean, and had great water pressure. I appreciated the cold sparkling wine waiting for me upon arrival!

Service

10.0

Every staff member I encountered was friendly and eager to help. They really made me feel welcomed throughout my stay.

Location

10.0

The resort is located right on a beautiful beach, with easy access to local attractions. I loved watching the sunrise over the water each morning.

Dining

8.0

The buffet offered a vast selection, and the breakfast was a highlight. However, I found the Italian restaurant to be the best dining option for dinner.

Facilities

9.0

The pools were refreshing, and I took advantage of the free kayak and paddleboard rentals. The spa treatment I received was one of the best ever!